Yes. Most pieces are made to order so they’re created fresh for you (not sitting in a warehouse). This reduces waste and lets us keep quality high.

For our dresses, we ask our brides to allow for 4-6 weeks for production and delivery. For our accessories, most items will arrive within 7-10 days.

Usually, yes. Priority Make can reduce the timeline to 10–14 business days (limited weekly spots). A small fee usually applies. If you have a date in mind, tell us and we’ll advise the best option.

Yes. You can pay 40% today and the remaining 60% when your dress is ready to ship. We’ll email you before we charge the balance—no surprise charges.

We proudly ship Australia-wide via Express AusPost. International shipping to NZ/US/UK is available - timelines vary by destination.

Free! All orders come with Free Shipping as Standard.

Tell us your event date at checkout. We’ll confirm if Standard or Priority Make can meet it and give you a ship-by estimate in writing.

Alternatively, reach out to us at any time on our socials or to hello@ivoryandwhite.com.au to discuss your event and timeline.

Absolutely—tracking is emailed once your order leaves our studio.

We offer Easy 14-day exchanges from delivery on eligible items. Try on at home, keep tags on, and avoid makeup/tan transfer.

Reach out to us at hello@ivoryandwhite.com.au and we will advise you on the returns process.

For made-to-order items, we offer 100% money-back guarantee on all orders, for any reason. We ask that the items are returned in original condition with all tags and packaging with it.

For any custom orders, we do not offer refunds. Custom orders include any dress or piece that is altered in any way from original sale condition. As an example, if a dress is made in a different colour, with different features or in custom measurements.

Email hello@ivoryandwhite.com.au within 14 days of delivery with your order number and reason and we will send you the next steps.

We cut to order, so changes are time-sensitive. Email us within 24 hours and we’ll do our best. After fabric is cut, changes may incur a fee.

We do understand however that sometimes things are out of our control. If you need to change or cancel your order after 24 hours, please reach out to us and we can see if we can find a solution for you.

All of our made to order pieces are standard Australian Sizing.

Use our Size & Fit Guide listed on each product. If you’re between sizes or fuller in the bust/hips, we generally recommend sizing up for comfort.

We do also offer custom sizing on some of our pieces. Reach out to us at hello@ivoryandwhite.com.au to discuss which pieces we can alter for you.

Yes! Book a quick 15-minute Zoom consult or email us your measurements (bust/waist/hip/height) and the event date. We’ll recommend a size and any simple alterations.

We don’t tailor in-house, but most dresses are designed for simple local alterations. If you need reassurance, ask us for preferred tailors near you.

Yes! We offer virtual consults and styling sessions, and we offer our Insider Dress Experience (Brisbane only) for brides to come and see our pieces in person.

We're building a curated Hire Collection. If you're interested, join our mailing list for exclusive access when we launch.

We accept Visa/Mastercard, PayPal, Afterpay/Shop Pay, and our Deposit Plan (40/60) on eligible items.

Australian orders include GST. International customers are responsible for any local duties/taxes.

Always follow the care label. Most pieces prefer cool hand-wash or professional dry-clean. Hang to air, avoid prolonged sun, and store in a breathable bag.

Our makers specialise in modern, architectural silhouettes and fine fabrics. If you’d like details on a specific style’s fabric + origin, just ask—we’re happy to share.

MTO means we produce only what’s loved, minimising excess stock and storage damage. It also ensures your dress is freshly made for you.

Yes—samples are rotated into our Hire capsules, and we responsibly manage fabric offcuts where possible.

Message us with your event date. We’ll check Priority Make capacity or offer Ready-to-Ship alternatives that can arrive on time.

So sorry! Email hello@ivoryandwhite.com.au within 48 hours of delivery with photos and your order number—we’ll fix it fast.

For full information on our policies, click here

Production: Standard 3–4 weeks; can extend during peaks. Priority Make available 10–14 business days (fee may apply; limited slots).

Shipping: Express AusPost domestic; international available. Tracking provided.

Returns/Exchanges: 30-day exchanges or refund on eligible items; items must be unworn with tags. No refunds on custom pieces unless faulty.

Deposit Plan: 40% today, 60% on ship day (we email before charging).

Faults: If something arrives damaged/faulty, we’ll repair, replace, or refund per AU consumer law.

Contact: hello@ivoryandwhite.com.au